We recently both sold and bought a home with the exceptional assistance of Kelley Youmans of David Lyng Real Estate in Santa Cruz Ca. After interviewing several other real estate associates we selected Kelley, because she impressed us as possessing the right combination of Experience, temperament and assertiveness. We wanted an aggressive negotiator coupled with a savvy sense of timing and personal charm.
Kelley not only met our expectation but delighted us with her ability to move rapidly while remaining calm and unruffled. Given the stress of selling a house in a sellers’ market and buying a house in a low inventory environment we needed a composed hand to steer the ship. Kelley advised us on pricing, timing, curb appeal, and staging and we believe that her advice added significantly to our multiple offers at full price in just two weeks.
Additionally, she was able to find us a home to purchase which met our requirements perfectly and just to add magic to the whole experience she closed both deals within 2 weeks of each other and was able to push through escrow in 3 weeks which must be an all-time speed record. Finally she was a real pro in negotiating price, reimbursements and navigating us through the paper blizzard.
We moved into our new home without a transition gap and credit Kelley with making it happen for us in a manner that was both professional and compassionate.
I cannot more highly recommend Kelley as a real estate broker and project manager.
I will refer friends, colleagues and associates to Kelley for their Real Estate needs and want to thank both Kelley and David Lyng Real Estate for an outstanding experience in selling and buying a home.
Andrew Block (Andrew & Peggy Block)
Sr. Director, Strategic Marketing
Creating value that increases customer competitiveness
6201 America Center Dr.
San Jose, Ca, 95002
408 707-7122 Mobile
"We would like to take this opportunity to express our appreciation and complete satisfaction with the phenomenal service and professionalism of our real estate agent, Kelley Youmans. Since we were moving to the area from Southern California, much of our home search was conducted via telephone conversations and sporadic trips to Santa Cruz County to view properties over a four-month period. During this time, it was essential to deal with an agent with the organizational skills to coordinate our visits with as many home showings as possible, and the flexibility to incorporate last-minute additions to our tours as they appeared (and even in some cases before they appeared) on the MLS. Despite the fact that her schedule was undoubtedly busy, and that she was working with multiple other clients, our invariable impression was that we had a personal friend and advocate working diligently on our behalf. Kelley helped us in countless ways—not only with things that we asked of her, but also with things that we needed but did not know enough to ask.
Kelley is the most conscientious and reliable agent with whom we have ever worked. Throughout the process of purchasing our home, we knew that we could contact her at any time with a question or concern, and that she would either have the answer for us immediately, or find out the answer before the day was through. She is a strong and persistent negotiator—a skill that was largely responsible for allowing us to close the deal on the house that we truly wanted.
For most people, however, the process of purchasing or selling a home is not only a business transaction, but also an emotional investment as well. What makes Kelley Youmans a truly great agent is that she understands this implicitly. She treated us with kindness and respect at all times. She was patient and supportive of our decision-making process, providing information and advice without making us feel pressured in any way. Moreover, it was obvious that she was primarily concerned with our satisfaction and happiness with the purchase of a home that we truly connected with, rather than simply trying to sell us a property as quickly as possible. It is this attention and sensitivity to the human factor of the business of real estate that is one of her strongest qualities.
We truly appreciate her exemplary service, will recommend her without reservation to friends and relatives in search of an exceptional agent, and look forward to working with her in the future as the opportunity arises.
Dr. John Beuerle & Dr. Lorie Gearhart, Soquel, CA (Physicians)
Dear Mr. Lyng,
We apologize for the lateness of this review. But we wanted to make sure we had the opportunity to share with you our experience with one of your agents, Kelley Youmans. We met Kelley at an open house approximately one year ago. At this time we were just thinking about selling our vacation Townhouse in Aptos and purchasing a single family home somewhere in the central coast. Kelley made such a great impression on us that day that when we decided to move forward with this plan we thought of her immediately!
In March 2016 Kelley listed our Townhouse in Aptos and while at the same time showed us multiple single family homes all over Santa Cruz County. As our primary residence is in Lodi, California we appreciated the fact that she was available to us both day and night via telephone, text, email and of course in person whenever we could get to town. Our Townhouse sold a month later in April 2016.
On May 4, 2016 we then closed escrow on the beautiful Capitola home Kelley found for us! As there were multiple offers on this property she had to fight with all she had to get our offer accepted. We so appreciated her persistence and drive!
Throughout this very stressful process, Kelley was professional, supportive, available, knowledeable and reassuring. To this day she remains a resource for us, which means the world to us "out of towners."
You have a true gem in this Realtor and we greatly appreciate her dedication to her profession. It is apparent that this is not just a job to Kelley but rather her true passion!
Kathy Nylen and Wendy Moore, Lodi Ranch Winery; Social Workers
Dear Mr. Lyng,
After interviewing several realtors, we selected Kelley Youmans as our agent
because of her experience, professionalism and her availability to us.
Kelley did an outstanding job in presenting our home for sale through a
video, photos, flyers and several open houses. Ultimately, she negotiated $25,000 over asking price and we were not in a multiple offer situation! Go Kelley!
If we had any concerns or questions, she always addressed them in a timely manner.
Kelley was there for us every step of the way which made the process stress free. Kelley was simply outstanding. We would definitely recommend Kelley to anyone that was looking for an agent to sell their house.
Thank you, Kelley Youmans, for all your hard work!
Sam and Diane Shoup, Sales/County of Santa Cruz
Dear Mr. Lyng
Kelley Youmans just sold our home for us in Scotts Valley. Our home was very well marketed, from gorgeous photos, flyers, and listing video. She did a terrific job of advertising and holding open houses practically every weekend. She was very cautious in every aspect to be certain everything was handled properly. We were in constant contact with her through the entire process. It seemed like everything that could go wrong did but Kelly was always on top of things. Kelley has a stong working relationship with many contractors and other professionals within the communityand has their numbers at her fingertips. Her calls are alwyas returned quickly so things can be taken care of in a timely manner. We certainly hope that she does not have to work as hard on most properties as she did with ours, but if anyone can make it happen it's Kelley. In closing, Kelley is not only our realto but a true friend.She always had our best interest in mind - during the entire process. We would highly recommend Kelley Youmans as a top, professional Realtor that knows the real estate business and does a highly proficient job. She truly cares about her clients and really goes the extra mile to get the job done.
David Lyng Real Estate,
My husband and I recently purchased a home and had the pleasure of working with Kelley Youmans. I have been looking for a home to downsize into for over a year. We looked at many properties. Kelley found something for us in Scotts Valley. We got as far as reports and appraisal, and the deal didn’t feel right, so we backed out. I was so impressed with Kelley’s ability to be positive and supportive with our decision. A month went by and we saw a house on Seacliff Drive which went back on the market. I grew up in Aptos and love the area. The house is dated, but the view is magnificent and we knew this house was for us. We went into contract in a week and closed on the nose in 30 days. We are remodeling the home and hope to sell our Santa Cruz home in the spring and move to Aptos. Kelley is our friend for life. We couldn’t be happier with our purchase and decision to hire her as our realtor. She was always there to answer any questions and worked tirelessly to provide up to the minute details of our home purchase. Kelley is experienced and knows the real estate market in our area. I would highly recommend her to anyone looking for a home or selling a home.
Melanie & Troy Miller (Accountant, General Contractor)
Kelley Youmans is top-notch! We were so impressed with her professionalism and efficiency. Our home was very well marketed, from gorgeous photos, flyers, and listing video to ongoing open houses until we had a sale. Kelley knows the market and had our house priced to sell, and sell it did! Always willing to sit and chat just a little longer to make sure everything was clear, Kelley's knowledge was so appreciated. She listened to all of our concerns and addressed them with the utmost care. Thank you, Kelley! We appreciate your hard work!
Rob & Shari Brough, Business Owners/Marketing & Interior Design
Kelley is simply the best real estate person you will ever have the pleasure to represent you. She worked with me for a whole year, making multiple offers on several houses I loved- until I finally closed on the perfect house. face it - its a tough market in Santa Cruz County. I plan to work with Kelley again in the future as needed. If you’re looking to buy or sell a house in Santa Cruz county - hire her - the best experience you will have.
Kelley is simply the best Realtor you could hope to work with. She has the insight and know-how to match you with the property that best fits your vision, and she is patient, persistent and relentless in her quest! Kelley gives her best to her clients and her work, and her best is quite excellent!
Working with her was an enjoyable experience.
My wife and I recently listed our home in Santa Cruz Gardens for sale with Kelley Youmans of the David Lyng Real Estate group. We had initially met Kelley at one of the many open house activities she holds as part of the sales program she uses to market real properties. That open house was in our neighborhood, just down the street, and we were impressed with Kelley's professional demeanor and the obvious attention to detail in the preparation of the home. We decided then that if the time came to sell our home, Kelley would be our choice to list it.
Dear Mr. Lyng,
We first became acquainted with Kelley in March, when she was hosting an open house in our neighborhood. As we talked to Kelley, we discovered how knowledgeable she is concerning the housing market in our area and other neighboring communities. Kelley sopke with such enthusiasm and confidence, David and I were immediately drawn to her, and thought Kelley was definitely the Realtor for us.
Kelley wasted no time setting up an appointment to discuss how she was going to list and market our rental property when the timing was right for us. Kelley worked very diligently and with great care, prepared all the paper work; explaining and interpreting every form we signed. Kelley advised us of the difference between a real estate agent and a "Realtor," and the extensive training she had received over the years. Kelley did an incredible job in advertising and marketing our rental property, both in the paper and on the internet. Kelley did a beautiful job in orchestrating the staging and video tour of our property on the internet. Kelley held open houses every weekend our property was on the market until she secured a buyer and even then Kelley wanted to continue with open houses to secure a second bid. We truly believe that Kelley Youmans exceeded all of our expectations in selling our rental property (for our retirement). We are pleased with the end result and will refer Kelley to others.
We commend Kelley for her expertise, her professionalism and above all, her integrity. We feel so lucky to have had Kelley in our corner.
Thank you, Mr. Lyng for taking the time to read our letter. We hope you realize what a wonderful person and fantastic "Realtor" Kelley is--we sure do.
Dave & Joan Ruiz; General Manager/Produce Industry; County of Santa Cruz
My husband and I moved to Santa Cruz three and a half years ago. We always knew we wanted to own here, but we had had a short sale and could not buy for two years. We had decided to keep tabs on the market. We would go to open houses and just look. We found Kelley on the internet and decided to try her on for size. Immediately she got to work for us. She would send us all the local listings and kept an eye out for us. Finally when the two years were up and we could finally buy Kelley was on it. Any house we were interested in she would investigate for us. She always called us back in a timely manner. She never left us wondering, we always were in the know. She worked so very hard for us. Through 8 bids she kept on wanting each one to happen for us. She even worried for us as well. I would recommend Kelley to any family or person interested in buying a home. We finally found the perfect spot and she worked her tail off and it ended up becoming our little dream spot in Pleasure Point area.
Thanks again Kelley for all of your hard work and friendship as well.
The Masons - Pacific Gas & Electric, Co.
Dear Mr. Lyng,
My family would like to thank Kelley Youmans for her determination and perseverence in helping us find and purchase our first home. The timing was great as we expect a new member to our family soon. My parent's and immediate family are very grateful for a such a successful and timely transaction. Kelley negotiated the best possible price and was very skilled in her negotiations throughout the entire process. We will refer Kelley to our friend's and family. Thank you, Kelley!
Patel Family; Business Owners
Dear Mr. Lyng,
Many thank you's to Kelley Youmans for selling our home in Watsonville for the best possible price in this Market. We now look forward to working with Kelley on the purchase of a home in our desired areas. Kelley has a tremendous work ethic and goes the extra mile for her client's. She really cares about her client's and is really well connected with the community. She has names and numbers available of contacts - pertaining to real estate, and this comes in very handy when under a specific time frames in real estate.
We will refer Kelley to people we know!
Nidal & Nada; Retail Purchasing; Computer Programmer
Kelley recently listed and sold a condo for me, and it could not have been a more positive experience.
I meant Kelley before involving her in my house sale. She was always cheerful and positive. She told me she was a Realtor and gave me her card, which I used as a book mark for a long time, while forming my plan and long time dream to return 'home' to England.
I eventually called her and left a message. She immediately returned my call and asked if she could come round and take a look. That, is when the amazing journey began.
She listened to my plan and understood all the concepts and priced my home to sell and make my dream work.
In her very first email to me, Kelley stated 'I will work hard for you' and she really did. I always felt like the most important client in her life.
She has, at her finger tips, a wonderful team of professionals who were all excellent.
Kelley gave me a clear list of 'to dos' with phone numbers where necessary, and even brought me boxes from a local supermarket to start packing!
She returned all my phone calls promptly and answered all my questions with honesty and integrity.
She always came to my home with papers that needed signing and for visits from building and termite inspectors, photographer, potential buyers etc and at escrow. I really felt my hand was held throughout the whole process.
Kelley held Open Houses, advertised extensively, using both local newspapers and the internet and produced very high quality fliers.
The whole transaction took six weeks and was by far the easiest house sale I have ever experienced and I thank Kelley so much for all her hard work and dedication. She really cares. I will and already have recommended her without hesitation.
With very many thanks,
Jane Larter, Sales Leader/Teacher, Santa Cruz
Mr. David Lyng,
I am writing this letter with reference to your agent Kelley Youmans. Kelley recently listed and sold a townhouse for my husband and I and we couldn't have had a more positive experience.
We decided to find an agent to represent us by attending various open houses on the West Side of Santa Cruz where our home was located. We met Kelley at an open house in early February and knew immediately that she was the person we wanted to list our home. What a great decision that turned out to be!
We explained to her that we had tenants in the house that woud be moving out on March 1 and that we wanted to list it on April 1. I called Kelley on March 3 and she met me at the house to help me with ideas about what needed to be done prior to listing it. Our tenants had left the house in disarray. It felt quite overwhelming and depressing. However, Kelley was very positive and supportive. She had great suggestions about how and where to begin. Her attitude was so contagious that I was actually able to get in motion and take care of what needed to be done before the house could be listed.
Kelley is very well connected with a team of professionals that are there to assist her as needed. She was there every step of the way. No questions ever went unanswered and no problem unresolved. She was there for the home inspection, photos, and video that was filmed for several websites; & the mounds of documents that were thoroughly explained and processed in a timely manner. She delivered paperwork to our home in the evenings when my husband was home, explaining each step to us prior to signing and never seemed to be rushed or in a hurry.
Our home was so well priced that it listed and we received an offer within 5 days. Escrow closed and the funds wired to our account, the next month. I am convinced the sale went as smoothly as it did because of Kelley's diligence, knowledge of the current market, and attention to detail. I honestly felt that Kelley really cared about us as people. We never had the feeling that we were just another client. When we told her we were going on vacation in the middle of the escrow, she made arrangements to have the closing papers signed prior to us departing, AND she was there with us to complete the process, and kept us updated till the end.
In sum, Kelley is knowledgable, compassionate, honest, respectful, patient, well connected with a team of professionals, always willing to go the extra mile and extremely good at what she does. I would highly recommend her to family or friends that need to buy or sell a home. She does a fantastic job and she's just such a nice person!
Cheryl & Jim Brady; UCSC Administrator & Business Manager
Santa Cruz, CA
Dear Mr. Lyng,
We meant Kelley at an open house and she diligently and patiently showed us homes for over 1 year, and then we finally found a home in the location that was desireable to us. We are going to remodel the home and it will be our Santa Cruz home in paradise, forever. We spoke to Kelley nearly daily as she updated us and guided us through the entire process including the large amounts of paperwork and the important inspections. She is a great negotiator, and we have already referred her to people we know. Great job Kelley, and thank you.
Wallace & Meredith Weeks; Solar Industry & Writer
"My brother and I hired Kelley to handle the estate sale of my parents home, after my mother passed away earlier this year. I live in Solano County, which is over one hundred miles away, and had no idea of what the real estate market in Santa Cruz was like. Kelley was able to answer all of my questions, and provide valuable information at our first meeting. She also sold the house in a timely manner, in a difficult market, and was able to provide a little help with some family "matters," going above and beyond the call of duty. I would not hesitate to recommend Kelley to anyone looking to buy or sell a home."
Larry Traughber, Contractor, Suisun City, California
"Kelley Youmans helped me sell my family home. It was in a Trust that I shared with my two other siblings. Kelley was kind enough to include my siblings in all the emails, and phone communications that went on during the sale process. Kelley was hard working, helpful, and understanding througout the entire process. She also helped me find a new home that I could call my own. I would highly recommend Kelley for selling or buying in Santa Cruz County."
Rob T., Santa Cruz, CA
"Bless Kelley Youmans, she worked so hard for us to get our condo on the golf course. Even when the bank put a stop on the deal, she worked even harder. The ability to get in touch with her at all times was remarkable. She is a professional, helpful, and a pleasant person to work with. We would use her talents again.
Wesley & Darleen Schroeder (General Contractor & Retail Sales)
I am writing this letter to recommend and praise Kelley Youmans. Kelley helped my husband and me short sale our home during one of the most trying times of our life. Before we put our home on the market, we were warned by many friends that the short sale process was long, difficult, and often unsuccessful. When we met with Kelley the first time, she was honest about the process but also gave us hope.
Kelley was consistently professional, diligent, and motivated. She took care of everything for us down to the smallest details. Every step of the way through the process, she kept us fully informed. She not only helped us successfully sell the property, but she also helped us negotiate with the banks. When we had questions, she always searched for answers and never hesitated to refer us to professionals that had the answers when they were beyond the scope of real estate.
Kelley is compassionate and friendly. She always approached us with kindness knowing that the sell of this house was difficult for us on more than just financial levels. She is intensely respectful, and I felt very secure in her confidentiality and integrity. Kelley worked very hard for us and always with honest, forthright intention.
I am so grateful to Kelley for her undying motivation to help us and sell the property no matter the obstacles we had to overcome. Her success in doing so was a gift to us."
Ann Brooke-Freeman (Educator) Santa Cruz County
"Kelley Youmans showed professionalism and a great deal of patience when helping my wife and I find a home in Soquel. She was committed to helping us find the house that we wanted without pressuring us making us settle for something less. We looked for a home for over a year. She truly took the time to listen to our needs. Kelley showed us a home that we thought we couldn't compete for, but with her persistence and diligent work, we got the house for the price we could afford.
We couldn't be happier with the service she provided. Kelley is excellent when it comes to explaining the process of buying a home and researching the market. We looked at dozens of homes and she never got frustrated with us. She was accessible whenever we needed her. Kelley guided us through the very complicated short sale process. Kelley's tenacious nature helped us close in a short amount of time after we got our offer approved. Her professional negotiation skills go above and beyond, and we got what we wanted - the home of our dreams in Santa Cruz County. She is well connected in Santa Cruz County and introduced us to a quality inspector and a financial advisor. We would definitely recommend her to friends or anyone who comes to us thinking of buying or listing a home."
Marty and Tiffany L./ Soquel, CA (Educator/Santa Cruz County, Nurse Administration)
"My family would most highly refer people to our realtor Kelley Youmans, whether it be selling or purchasing a home in Santa Cruz County. We have been searching for a home for over one year and Kelley was never once unprofessional or negligent in any way. During our extended search for a house to purchase she was always on top of things, anticipating what would need to be done next, and frankly doing her job with distinctive excellence. Throughout the escrow process we had to work with Many contractors, inspectors, and lenders and Kelley always had their numbers at her fingertips for significant convenience. Because of her strong working relationship with this team of people, calls were returned quickly which kept everything moving forward in a timely manner. Also, Kelley was very knowledgeable about the lending process, and was able to walk me through the steps. I had to switch loans in the middle of the escrow and this wouldn't have happend without Kelley's quick action, and the hard work of a local, reputable mortgage banker. It did seem that everything that could go wrong did, but Kelley was always in control, always patient and helpful. Let me say, she is a great negotiator and not only negotiated a superb price on our home, but a fantastic credit in closing. We certainly hope that she does not have to work as hard on most properties as she did with ours, but if anyone can make it happen it's Kelley. In closing, Kelley is not only a friend from the heart, but always had our best interest in mind - during the entire process. We would highly recommend Kelley Youmans as a top, professional Realtor that knows the real estate business and does a highly proficient job. She truly cares about her clients and has a high standard of excellence, and we appreciated that. We will enjoy our first home in Santa Cruz County, immensely. Thank you, Kelley for keeping the faith, jumping those hurdles with us, and getting us what we wanted!"
Cathy Peasley and Family (Hospital Administrator)
We couldn’t have hoped for a better buyer’s agent than Kelley Youmans when purchasing our first home together. Kelley went way beyond the call of duty, helping us in ways most agents wouldn’t. One of the things I appreciated most in working with Kelley was her availability. She almost always answers her phone, and if she wasn’t able to answer right when we called, she called back promptly. She always made herself available to show us homes, and accommodated our schedule. Kelley is very conscientious, and has a strong work ethic. She always completed paperwork quickly, even if meant staying up late. She was an excellent negotiator, and made sure we got the best possible deal. During our period of due diligence, Kelley even met inspectors and estimators for us at the home we were buying when we couldn’t get away from work. Kelley has very strong people skills, and was able to get concessions from the listing agent that were beyond the norm. She was very supportive, and stayed calm and upbeat during the ups and downs of home buying, even when we were frustrated with the inevitable problems and disappoints. Kelley went out of her way to research and provide us with resources for needed repairs, and personally delivered the key when we closed escrow. We would highly recommend Kelley Youmans to anyone buying or selling a home in Santa Cruz County. We can’t thank her enough for all she did for us.
"Thank you so much for your help and expert assistance in selling our father’s home. After 2 years of fixing up the home, it was great to have someone like you to just tell us of the final things we needed to do to prep the home for sale. The first day we met, you rolled up your sleeves and helped me complete some work there. I truly believe that the frequent open houses really ensured us with a quick sale. Who would have thought that in this market, we would have had 2 offers within 2 weeks? Thanks so much for representing us."
Lynda Wolfe; Senior Planning Specialist, Clinic Operations,
Stanford Hospitals & Clinics, Office of Ambulatory Care
Dear Mr. Lyng,
We commend and appreciate all of the tenacity and hard work Kelley put into helping us find the home we were looking for. We viewed many homes, many miles, and Kelley was always there for us.
Sandra Borland & Steve Soskin; Administrator, Computer Analyst
Dear Mr. Lyng:
"It is with great pleasure that I get to write this first letter from our new home. The move is done, we are in our first home in California and we realize the 101 things we need to do now that we are here. We are looking forward to the tasks and the challenges with greater spirit and confidence thanks to the professionalism and dedication we enjoyed through all stages of our transaction with Kelley Youmans. At all times through our search we felt Kelley was on our side and was constantly showing us properties as soon as or even before they came onto the Market. When we finally settled on a property Kelley's thoroughness and preparation to our offer submittal in a multi-offer situation set us apart and we really appreciated her pitching our offer in person on our behalf. She nailed it!We have been telling our friends and colleagues about our experience and we will be recommending Kelley Youmans from David Lyng Real Estate, to anyone we know buying or selling property in the area."